Frequently Asked Questions

Frequently Asked Questions

Your questions answered here

  • All patients can contact the Medicare After Hours GP Helpline on 1800 022 222 during our out-of-hours. You will talk directly with Medicare’s Registered Nurse, who will triage your call. If necessary, the Medicare nurse will transfer your call to their GP on the telephone, who will talk with you, assess your condition, make a diagnosis and/or provide medical advice. Alternatively, if you are a patient of our Clinic and prefer to speak to our doctor on call, please phone 0432270998 for medical advice. PLEASE NOTE: AFTER HOURS, CONSULTS AND HOME VISITS incur a fee of $200.00.
  • The law gives you certain privacy rights in relation to information that you give this medical practice. We need your consent to collect personal information about you. Your medical record is a confidential document, and it is the policy of our practice to maintain the security of personal health information at all times. We ensure that this information is only available to authorized staff members. A copy of our privacy policy is provided to patients at their initial consult at the practice and is available anytime upon request. Additionally, a copy of the privacy policy is displayed on the notice board.

  • At Marulan Medical Centre, we understand that mental health is just as important as physical health. If you or someone you know is struggling with anxiety, depression, or other mental health issues, a variety of resources are available to help:

    1. **Beyond Blue**: Offers support for anxiety and depression through their website. You can find helpful information and access their services at [Beyond Blue](https://www.beyondblue.org.au/).

    2. **MindSpot**: Provides free internet-delivered psychological assessment and treatment for stress, anxiety, worry, depression, low mood, OCD, and trauma (PTSD). Learn more at [MindSpot](https://mindspot.org.au/).

    3. **Phoenix Australia**: Specializes in resources for Post-Traumatic Stress Disorder (PTSD). You can find comprehensive information at [Phoenix Australia](https://www.phoenixaustralia.org/).

    4. **Black Dog Institute**: Provides a wealth of information and resources for mental health support, including chat and telephone support options. Visit [Black Dog Institute](https://www.blackdoginstitute.org.au/) for more details.

    5. **Moodgym**: An interactive self-help program designed to help you learn and practice skills that can prevent and manage symptoms of depression and anxiety. Check it out at [Moodgym](https://moodgym.com.au/).

    Remember, seeking help is a sign of strength. If you're facing challenges with your mental health, don't hesitate to reach out to these valuable resources.